how emergency services are graded - page 1
Keywords: public services - responding to emergency services
By crazy ;) on 24/04/2012
Level: BTEC National DiplomaPage Number: 1 of 2 pages: 1 2
How emergency incidents are graded
Grade 1 = EMERGENCY
Grade 2 = PRIORITY
Grade 3 = Scheduled response
Grade 4 = Resolution without deployment
Emergency A grade 1 incident is where someone's life is in danger or a threat to others by violence. And also when a person is injured badly. An emergency also is where someone is committing a crime that is causing a risk to others. These incidents should be attended within 15 minutes of the receipt call.
Priority Grade 2 incident is where a quick response is not needed. Priority can be when there is a concern of some persons welfare. Grade 2 covers some incidents like road collisions. Another incident is where a witness or over evidence is likely to be lost. These incidents should be attended by 30 minutes from the receipt call.
Scheduled response Grade 3 is an incident that can be left but must be attended within 24 hours of receipt of the call. The matter is service-orientated and a better quality of initial police action can be taken if it is dealt with by either a pre-arranged police response, or by other appropriate resource, or attendance at police premises. This means the job will be done more professionally if there is more time to get the right resources
Resolution without development This meets the needs of the caller through telephone advise or help desk, access to a database or frequently asked questions, the involvement of another and more appropriate agency or service or through some other method.
The police force grading times
Emergency - Immediate police attendance (Grade 1 - Target time is a maximum of 15 minutes).
Priority - Earliest possible police attendance (Grade 2 - Target time is a maximum of 1 hour).
Scheduled - Planned police response (Grade 3 - by appointment either at a Police Station or by a PC or PCSO attending at an agreed time.
Resolution without Deployment - No further police action, information only or duplicate call or a police generated activity which does not require the controller to actively seek a unit for deployment. (Grade 4).
The call handler is responsible for :
Making sure that the drivers meet the response times
Directing people to the right agency so that the people on the other end of the phone are satisfied
Directing the right emergency service to the incident
Ensuring effective use of resources
Communicating with other organisations as required
Making sure all communication systems are