Gap Analysis Techniques in Training & Education to Assist ERP Implementations - page 1
Keywords: training needs analysis, education, erp, mrp ii,
By ozzy on 11/10/2006
Level: Master's degree (MA, MBA, MSc, MEng, MRes, MPhil etc)
Page Number: 1 of 3 pages: 1 2 3
Overview of Seminar Presented at Computers in Manufacturing Exhibition (NEC) 1999
Austen Jones - a researcher from UMIST (University of Manchester Institute of Science and Technology) currently working with MAPS (Manufacturing Products and Services) on a project concerned with the development of an impartial method of specifying the education and training requirements of people associated with MRP II systems.
MRP II / ERP Implementations
MRP II / ERP are established systems
Thousands of implementations
Still there are many failures
Research to elicit problems
Many problems...
MRP II / ERP systems are not new technology theyve been around for a good number of years during which time there have been thousands and thousands of implementations. By rights youd expect system implementation to be something of a fine art by now.
However, implementations are, as they always have been, characterised by unacceptably high failure rates and this trend is continuing with ERP systems.
There have been numerous studies into the problems associated with implementations and these have repeatedly highlighted a common core of problems.
ERP / MRP II Implementation Problems:
Data accuracy
Top management support
Planning & co-ordination
User education and training
Initial studies focused very heavily on the system and data aspects of implementation, so early studies concluded that BOM accuracy, Routings accuracy, correctness of inventory levels etc were important to successful implementation. These lessons were duly heeded but the catalogue of failures continued to grow.
More recent studies have, correctly, also considered the softer aspects of implementation. The main problems that were found to be linked with implementation failure were:
project management issues like insufficient planning and co-ordination of the implementation
lack of support for the project from top management
and insufficient / ineffective user education and training was found to be critical
How are user education & training requirements specified?
The majority of companies implementing
MRP II / ERP systems:
have standard / packaged courses
recommend course attendance by consideration of department / job title
Typically consultancies and software suppliers offer a range of standard courses which are closely related to the modules of the system that they implement / sell.
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